Base

Base Clothing Returns Policy                              



Our Promise – “If for any reason you are not delighted with our product send it back for a full refund!"

Quality Style and Value is our core ethos .

If for any reason you are not completely satisfied with our product return it to us in original condition with completed returns form within 30 days of purchase and we will fully refund your credit card.

If it is a size swap please once again return with the completed return form and we will exchange free of charge. Note this is for the exact same garment with only the size changing from original order.

If you have a change of heart and want another colour or style then once again please complete the returns form stating your desired product.  Please note there will be $5 handling fee on this process, however no other freight charges

HOW TO RETURN (FOR NZ CUSTOMERS) :

  • You can return within 30 days of your  order
  • The items must be in original condition
  • Please complete the return form by clicking here and returning this form with the garment
  • With every order we send an empty courier bag
  • Email your packing slip information and full collection details to our logistics partner Courier Solutions by clicking here (if this doesn't work please email solutions@couriersolutions.co.nz)
  • You will then be emailed a free of charge courier label with our return address. Affix this to the courier bag supplied and enclose garments
  • Courier Solution will automatically organise collection. 

For any international customers please contact us direct on info@basethermals.co.nz 

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