Base

Base Clothing Returns Policy                              



Our Promise – “If for any reason you are not delighted with our product send it back for a full refund!" Quality, style and value are our core ethos .

We will refund or exchange any product sent back within 30 days of delivery, in original condition, and with a completed returns form.

Click HERE to download our Returns Form and then follow the below steps:

NZ CUSTOMERS:

  1. Print off the Returns Form and fill in with as much detail as possible.
  2. Enclose the Returns Form with the garments you are returning in the Courier Bag provided.
    (Didn’t receive a return courier bag?  No problem - Just use any waterproof plastic bag and seal it up well.)
  3. Email our logistics partner Courier Solutions on solutions@couriersolutions.co.nz to request a return collection. Provide them with your order number and address details.  Attach a copy of the packing slip that came with your order to this email request if you can. 
  4. Courier Solutions will email you a courier label to affix to the returns bag, and then automatically arrange a courier to collect your parcel.

INTERNATIONAL CUSTOMERS:

  1. Please contact us directly on info@basethermals.co.nz to discuss return instructions.


T's & C's:

  • Returned garments must be unworn, unwashed and in original condition
  • A completed returns form must accompany the returned garments
  • We will only accept returns within 30 days of the date of delivery
  • Exchanges are subject to stock availability
  • Exchanges are only made ‘like for like’ where there is no price variance.
  • If we don’t have the item you would like in exchange, we will contact you to offer something else, or a refund.
  • Refunds and exchanges can take up to 14 days to process.
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